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Iphone 5 Trade In Issue

Did anyone do an appraisal for their iphone 5 before the launch of the new phones?  I did one the week of the 20th and even with a cracked screen I was getting a value of $300.  Now it is showing me a value of $0-$114.  Has anyone else had this issue?  I've talked to several reps from Verizon and they said they can't do anything for me Smiley Sad 

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Re: Iphone 5 Trade In Issue

I did the program a year ago for my 4S and it worked great.  This time I sent in an excellent iPhone 5 and they claim the power button does not work.  The appraised value was $350.  They sent me an email stating I would get $63.  Complete joke. I tried calling the number associated with the Device Recycling Program and they said there was no one I could talk to at the moment but they would take down my info. and call me back...  I have yet to receive a return call.  I just want my phone returned to me, they can keep the gift card.  If there's enough "scam-like" feedback may be time to get a Class Action Lawsuit going.