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Iphone 5 will not show the entire serial number. Fills in half of it with xxx's.
Writermind
Member

I have an iphone 5 and am trying to locate the 'entire' serial number. I go to General and then About and scroll down to serial number. Unfortunately it only shows about 5 or 6 digits and then fills in the rest with xxxxx's. I need the entire number as I'm trying to see if I have a faulty battery and would like to check it against Apple's website, but I need the entire serial number to do that. I have several iphones and they all show the complete serial number, but on this particular device I get the partial number. Can anyone help:?

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Re: Iphone 5 will not show the entire serial number. Fills in half of it with xxx's.
mama23dogs
Sr. Leader

If you still have the box, it also lists the serial number.

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Re: Iphone 5 will not show the entire serial number. Fills in half of it with xxx's.
pherson
Leader

Yep. Call apple or go into an apple store. Those are your options.

Best wishes

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Re: Iphone 5 will not show the entire serial number. Fills in half of it with xxx's.
mama23dogs
Sr. Leader

If you still have the box, it also lists the serial number.

View solution in original post

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