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Iphone support

Okay my iphone 5c has started loosing signal. This started last night and has been happening all day today. There is no way to make calls in or out and barley can send or recieve texts. I went to my verizon store and the guy there took my number and said he had to send it to tech support and they should be in contact with me in a couple hours. That hasn't happened yet. Can someone please tell me what is going on with my phone and when an eta of when it might be fixed? Thanks

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