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Is anyone experiencing "call failures"?
vzw0174
Member

I'm coming from a droid x. I frequent the same locations and yet I have dropped calls that I never experienced before. Today alone I have had three dropped calls. I wanted to give the iphone a try but for me the most important feature is signal and battery life. Battery life is a topic I won't even touch...disappointed but I can live with it!

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Re: Is anyone experiencing "call failures"?
Brandon4404
Member

I am about 40 miles west of Atlanta and about 45 min ago my wife and I went from having full service(which is normal) to NO service.  Whats up with Verizon?

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Re: Is anyone experiencing "call failures"?
Braxis
Member

I'm in western Ma. phone network has been down for two days.  Just got 3g back today, but still cant send or receive calls or tests.

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Re: Is anyone experiencing "call failures"?
Not applicable

Make sure you do the roaming tower update (a just in case) at *288.  With my iPhone 4, this seemed far more critical, than with my Droid (I've owned and used both).  This especially seemed critical just after a major update (don't know why - other than you can't disengage the Apple battery, like you can on the Droid, to force a hard reboot).

Battery life is one addressed very well on the Apple blogs - when you're reach - it's been well documented so you won't have to start from scratch (warning - it is no longer in just one place anymore...sigh).  Or feel free to repost on here in the appropriate thread, and we'll hop on to let you know the laundry list of places.  I promise you it will be worth it.  I went from watching my battery life count down like a timer, to getting 99% of it back and not feeling like I have to watch it.

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Re: Is anyone experiencing "call failures"?
vzw0174
Member

I had the issues right before I made this post and I'm actually in Atlanta. Hmm maybe it's a network issue.

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Re: Is anyone experiencing "call failures"?
vzw0174
Member

Thanks Pam for the information and I'll check the boards too. That definitely gives me hope! Smiley Happy

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Re: Is anyone experiencing "call failures"?
Brandon4404
Member

is it still doing it?  I did the 228 roaming update before I lost all service. 

we use our phones as home phones, no land line.  Makes it difficult to call customer support.

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Re: Is anyone experiencing "call failures"?
vzw0174
Member

I haven't tried it but I see the little circle in the top corner with two bars. Doesn't look like the *228 works on this one though. It says "this number is not allowed". I think I read somewhere that we don't need to do that on 4g phones but if you were able to, then that can't be the case.

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Re: Is anyone experiencing "call failures"?
vzw_customer_support
Customer Support

Hi vzw0174,

I definitely understand wanting a phone with reliable service. You were right in mentioning that *228 doesn't work on 4G phones. To get your tower capabilities to update you can power off the phone, remove the SIM Card, re-insert and power back on. In this situation I first recommend to go to Settings -> General -> Reset -> Reset Network Settings. When this finishes please turn WiFi OFF and turn ON both Voice & Data Roaming. Can you also verify that you're not using a case not authorized by Apple or VZW? These cases can interfere with signal strength. Keep us posted to whether this improves signal & call experience.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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Re: Is anyone experiencing "call failures"?
Not applicable

Glad to learn this - however - and this is in no way directed at you (because you mentioned this), why weren't we told this upon ordering the phone through Verizon (before it's needed)?

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