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Is my 5c completely erased including SIM card when I restore it on iTunes??
Phillerup
Member

Is my 5c completely erased including SIM card when I restore it on iTunes??

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Re: Is my 5c completely erased including SIM card when I restore it on iTunes??
vzw_customer_support
Customer Support

Hi Phillerup, that sounds pretty concerning with having to do an complete erase or hard reset on your iPhone 5c. Let me answer your inquiry and assist with this issue. If you do a hard reset on the device, it would not affect the Sim card as just the data on the device erased and prepares for the restore. What issues are you having with your iPhone 5c that you are needing to do a hard reset?  Here's a link to help with the restore steps http://vz.to/1JuGdPv and let me know how I can help further.
EdVZWWW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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