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Lifeproof case allowed water leakage, 5c won't turn on.
kaitlingaiil
Member

Purchased this phone less than a month ago, had a lifeproof case on and dropped it in water. Got it out within a few seconds, I think the case leaked because as soon as I took it off I could see water on the iphone and moist air in the camera lense, the phone flashed the apple symbol then turned off and will not turn back on. What should I do? It's in rice now, and I pay that 10$ a month for insurance.

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Re: Lifeproof case allowed water leakage, 5c won't turn on.
vzw_customer_support
Customer Support

I'm sorry to learn of the water incident with your phone kaitlingaiil! Water damage voids manufacturers' warranty. You can process an insurance claim online and get a replacement sent to you within 24 hours. Visit this link http://bit.ly/07CrqPK to process claim.

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Re: Lifeproof case allowed water leakage, 5c won't turn on.
vzw_customer_support
Customer Support

I'm sorry to learn of the water incident with your phone kaitlingaiil! Water damage voids manufacturers' warranty. You can process an insurance claim online and get a replacement sent to you within 24 hours. Visit this link http://bit.ly/07CrqPK to process claim.

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