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Lost SIM card
kelhawk20
Member

Good evening, VW community!

..or I guess it's morning for most of you.

I'm abroad in Australia, and have misplaced my Verizon SIM card for my iPhone5

Two questions

1. do I need the SIM card to have access to Verizon service upon arrival in the States?

2. should I be taking action to 'cancel' the SIM card so no one else has access to my account (ie using my SIM and raking up international minutes)?

Cheers!

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Re: Lost SIM card
vzw_customer_support
Customer Support

@Kelhawk20,

I hope you're enjoying your trip in Australia!

Sorry to hear you lost your sim card. No need to worry! You can order a new one to use when you're back in the USA or you can pick one up at a VZW store http://bit.ly/3SdsA. You will need a sim card in order to use your phone in the USA. No need to report it lost since it cannot be used on another account.

JohnB_VZW

Follow us on Twitter @VZWSupport

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Re: Lost SIM card
vzw_customer_support
Customer Support

@Kelhawk20,

I hope you're enjoying your trip in Australia!

Sorry to hear you lost your sim card. No need to worry! You can order a new one to use when you're back in the USA or you can pick one up at a VZW store http://bit.ly/3SdsA. You will need a sim card in order to use your phone in the USA. No need to report it lost since it cannot be used on another account.

JohnB_VZW

Follow us on Twitter @VZWSupport

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Re: Lost SIM card
kelhawk20
Member

Thank you!

How do I order a new one? Can I do this online somewhere and have it shipped home?

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Re: Lost SIM card
Not applicable

Call the Verizon toll free global support number and have them ship to your home.

Better yet simply walk into Verizon wireless corporate store and pick it up when driving back from the airport when you return home.

International Support - Verizon Wireless

Good Luck

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Re: Lost SIM card
vzw_customer_support
Customer Support

Thank you for your reply, kelhawk20! You can go online to My Verizon at http://www.vzw.com/myverizon under Activate or Switch Device, call 800-922-0204 once back or visit one of our retail stores. Please let me know if you have any additional questions or concerns.

Thank you,

YaleK_VZW
FOllow us on Twitter @VZWsupport

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