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MY PHONE
hlapa
Member

HI I'M MARIO

I'M TRYING TO GET MY MESSAGE TO SOMEONE THAT CAN HELP ME. I'VE SENT MY IPHONE5 TO THE WRONG DEPARTMENT. HOW DO I GET THIS PHONE BACK TO ME, OR THE TRADE-IN VALUE. THIS ISSUE HAS BEEN GOING ON FOR A MONTH NOW. IT IS SO FRUSTRATING THAT I DON'T KNOW WHO TO ASK FOR HELP. WHENEVER I TALK TO A REPRESENTATIVE THEY TELL ME IT TAKES 5 DAY TO GET AN ANSWER BACK. I CAN'T BELIEVE THIS IS TAKING THIS LONG. CAN SOMEONE PLEASE HELP ME WITH THIS MATTER.

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Re: MY PHONE
vzw_customer_support
Customer Support

Hi Mario. We don't want to see you frustrated! I have sent you a private message. Please check your inbox here in the forums and reply with the information I'll need to see what can be done about your device return.

JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: MY PHONE
hlapa
Member

Hi Jennifer H

I hope you can help me get my phone back. I can't  believe that such great

company like Verizon can't return my phone.I made a mistake but they should

consider that it was a mistake. Here is some info that might help you to

help me.

the address I sent my phone is:  Returns Processing Center

                                                  4801 mercantile dr. bldg17

                                                  Forth Worth, TX

76190-9099

the tracking # [removed]

On the verizon receipt they gave me these numbers

order#[removed]  location code 0334101

the model # MD655LL/A

Please see what you can do for me..

I thank you so very much.

Mario [removed]


Personal information removed as required by the Verizon Wireless Terms of Service

Message was edited by: Admin Moderator

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Re: MY PHONE
vzw_customer_support
Customer Support

hlapa,

We certainly want to help you get this matter resolved. We have sent you a Private Message to address your concerns. We ask that you please reply to that message so that we can get you some answers right away.

CandiceH_VZW
Follow us on Twitter at @VZWSupport

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Re: MY PHONE
hlapa
Member

CandiceH_VZW

Candice I willl sent you the address to where I sent my phone.

Return Processing Center

4801 mercantile DR. BLDG 17

Fort Worth, TX 76190-9099

my #xxx-xxx-xxxx

model- MD655LL/A

tracking#<<removed>>

Please see what if anything you can do to get my phone back.I can't believe

that I"m the first person to have this happen to.I do need your help.

Thanks so much. If you need anything else that might help please ask.BY

Mario

On Thu, Nov 20, 2014 at 4:45 PM, Verizon Wireless Customer Support <

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Re: MY PHONE
vzw_customer_support
Customer Support

hlapa,

I completely understand your concern. We can certainly help but we need you to send a Direct Message to go over the details.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: MY PHONE
hlapa
Member

How do I send direct message, please tell me. Or call me

On Saturday, November 22, 2014, Verizon Wireless Customer Support <

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Re: MY PHONE
tikibar1
Sr. Leader
Sr. Leader

How To: Direct Message   and  adas_vzw