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Memory is full
Snoozen
Member

Memory is full.  Phone turns on with Apple on screen, but then goes to a black screen.  I can't access anything.

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Re: Memory is full
vzw_customer_support
Customer Support

Snoozen, we definitely want you to be able to use your phone. Do you receive an error message when you try to turn the phone on? Has the phone received any physical or liquid damage?
JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Memory is full
bd94s10
Sr. Member

Your next step is trying recovery mode. If you were to call Apple they would have you try this:

https://support.apple.com/en-us/HT201263

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