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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My 5s won't connect to the 4G LTE Network Extender
kdbanks01
Member

Just received the new 4G LTE Network Extender. Set up was easy. My wife's iPhone 6 connects no problem.

However, my 5s will only connect for data. It's jumped from 1 bar to 5 bars. Unfortunately, when I make or receive a call, it drops back down to 1 bar.

Calling #48 from my phone tells me I'm not connected (my wife's says it is).

Verizon support can't find anything to help. It's very frustrating.

Any ideas on how to resolve? It must be something with my phone.

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Re: My 5s won't connect to the 4G LTE Network Extender
kdbanks01
Member

Finally talked to Tier 2 support. It turns out the 5s is incompatible with the 4G LTE Network Extender, so to connect I'll have to get a new phone (iPhone 6 or higher, Galaxy S5 or higher).

Sure wish they'd thought of that before they recommended the network extender...

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Re: My 5s won't connect to the 4G LTE Network Extender
kdbanks01
Member

Finally talked to Tier 2 support. It turns out the 5s is incompatible with the 4G LTE Network Extender, so to connect I'll have to get a new phone (iPhone 6 or higher, Galaxy S5 or higher).

Sure wish they'd thought of that before they recommended the network extender...

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