Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My cell phone contacts from my dumb phone did not transfer to my iPhone 5c.

  I jumped through all the backup and transfer hoops I was directed to.  Moreover, my email contacts are where I would expect to find my phone contacts.  Will it make a difference if I do all that stuff again?  Is there something else I need to do?

Labels (1)
Re: My cell phone contacts from my dumb phone did not transfer to my iPhone 5c.
Customer Support


I am sorry to hear your content did not transfer over to your new phone. Did you use our Verizon Cloud to back up your content? Or where did you back it up?

Follow us on Twitter @VZWSupport