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My iphone 5s just recently got the Blue screen of death, for no reason. NEVER USED THE PAGES..ETC APP.
jasonduchi
Newbie
‎06-09-2015 03:14 PM

My iphone 5s just recently got the Blue screen of death, for no reason. I have NEVER used the pages numbers and etc app. EVER. It stops for an hour and then blue screen pops up again, I am getting pissed off, I dont know what to do, I just want my phone to work again, I went to a repair place, and they said it was the software. restored it, still didnt work. Its a phone, this shouldnt be happenening. FIX THIS PLEASE.

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Re: My iphone 5s just recently got the Blue screen of death, for no reason. NEVER USED THE PAGES..ETC APP.
vzw_customer_support
Customer Service Rep
‎06-09-2015 04:14 PM
jasonduchi,

Oh no! Nobody ever wants this to happen with their phone! Let's see if we can get this to come back on for you. Were you able to try a recovery mode restore with your phone? Here is a link on those steps for you to try out with your phone: https://support.apple.com/en-us/HT201263.


NicoleB_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My iphone 5s just recently got the Blue screen of death, for no reason. NEVER USED THE PAGES..ETC APP.
MiiHere
Champion - Level 3
‎06-09-2015 03:15 PM

When you say restored, did they do a factory reset?

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Re: My iphone 5s just recently got the Blue screen of death, for no reason. NEVER USED THE PAGES..ETC APP.
vzw_customer_support
Customer Service Rep
‎06-09-2015 04:14 PM
jasonduchi,

Oh no! Nobody ever wants this to happen with their phone! Let's see if we can get this to come back on for you. Were you able to try a recovery mode restore with your phone? Here is a link on those steps for you to try out with your phone: https://support.apple.com/en-us/HT201263.


NicoleB_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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