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My old messages (from Messaging) didn't transfer to my new 5c from my old 4s. I've searched everywhere in "Settings" that I can think of with no luck. All my husband's old messages came along (same type phones involved). Thanks.
zinmac
Member

My old messages (from Messaging) didn't transfer to my new 5c from my old 4s.  I've searched everywhere in "Settings" that I can think of with no luck.  All my husband's old messages came along (same type phones involved).  Thanks.

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Re: My old messages (from Messaging) didn't transfer to my new 5c from my old 4s. I've searched everywhere in "Settings" that I can think of with no luck. All my husband's old messages came along (same type phones involved). Thanks.
zinmac
Member

Dear Candice H

All is well. I have my messages. I feel better. Thank you very much.

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Re: My old messages (from Messaging) didn't transfer to my new 5c from my old 4s.  I've searched everywhere in "Settings" that I can think of with no luck.  All my husband's old messages came along (same type phones involved).  Thanks.
vzw_customer_support
Customer Support

zinmac,

We certainly understand how important it is to be able to retain the text messages that you send and receive on your phones. We will work to see if we can get those items back for you. Do you still have the 4s available or was it traded in? How did you back up your data on the iPhone 4s before activating the new phone? By knowing if you backed up the data via iCloud or iTunes will help with finding some solutions to fixing this for you. Please keep us posted.


CandiceH_VZW
Follow us on Twitter at @VZWSupport

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Re: My old messages (from Messaging) didn't transfer to my new 5c from my old 4s. I've searched everywhere in "Settings" that I can think of with no luck. All my husband's old messages came along (same type phones involved). Thanks.
zinmac
Member

Dear Candice H

All is well. I have my messages. I feel better. Thank you very much.

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Re: My old messages (from Messaging) didn't transfer to my new 5c from my old 4s.  I've searched everywhere in "Settings" that I can think of with no luck.  All my husband's old messages came along (same type phones involved).  Thanks.
vzw_customer_support
Customer Support

Awesome! I am glad to hear that it all worked out!

Let us know if you need further assistance.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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