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My phone died and will not charge up
MelHenderson
Member

My phone died and will not charge up or turn on

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Re: My phone died and will not charge up
vzw_customer_support
Customer Support

MelHenderson, that is not what we like to hear going into the weekend. I want to make sure that we’re able to get your phone back up and running ASAP. Have you tried to press and hold the Power Button and Home Button at the same time until you see the Apple Logo appear on the phone? I would first try this off the charger. If nothing happends while off the charger, please place the phone on the charger and try the exact same step. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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