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My phone doesn't ring when I have an incoming call. What can I do?
tulsatornado
Member
‎04-29-2014 02:23 PM

My phone will not ring when I have a call. The Do Not Disturb is NOT on. I have checked everything. People are getting tired of leaving me messages when I am sitting right next to my phone. Can someone help?

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Re: My phone doesn't ring when I have an incoming call. Do Not Disturb is NOT turned on. What can I do?
vzw_customer_support
Customer Support
‎05-01-2014 02:33 PM

@tulsatornado

I am here to help!  Let's ensure you're not missing your important calls.

First, I'd like to know if your device shows the missed calls in your call log?  Ensure the "Silent Mode" switch is disabled: http://vz.to/1iEvgQK.  Please let me know so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Correct Answer! Jump to solution.
Re: My phone doesn't ring when I have an incoming call. Do Not Disturb is NOT turned on. What can I do?
vzw_customer_support
Customer Support
‎05-01-2014 02:33 PM

@tulsatornado

I am here to help!  Let's ensure you're not missing your important calls.

First, I'd like to know if your device shows the missed calls in your call log?  Ensure the "Silent Mode" switch is disabled: http://vz.to/1iEvgQK.  Please let me know so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport