My phone has been searching for several days and states no sim cannot use it except for Wifi

[debsattic2]

My granddaughters phone has been searching for a signal for several days and states no sim, she cannot use it except to listen to music and play games,  can someone tell me what's going on please?   I am going to go to the Verizon store tomorrow, but I thought I would check here first.   Thanks so much, I do appreciate it.  Deb

[Ann154]

Have you tried turning off the phone, removing the SIM card and ensuring it is installed correctly? Reassemble and boot up the phone again to see if it can connect.

[debsattic2]

Hi Ann, Yes I did, called tech support, they said it was the sim card,  took it to Verizon store and sim card did not work, so the phone is under warranty, getting a new one.   Thank You

[tikibar1 · Accepted solution]

Did the store try a different SIM card in the phone?  Sometimes a different card is all that's needed if the one in the phone isn't working.