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My purchased new 2 yrs ago 5c asking for activation? I have been using it daily and now got this msg. and cannot do anything with the phone. What do I do? Reactivate? Am I charged again?
TwinW
Member

I bought new and have been using my iPhone 5c 2+yrs.  Today its stuck, asking to Activate iPhone.  Cannot do anything except enter Apple ID on Activate screen but I do not want to be recharged for activation as this is not a new phone to me.  I did activate when I bought it 2 yrs ago.  Do I reset, re-activate or ???

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Re: My purchased new 2 yrs ago 5c asking for activation? I have been using it daily and now got this msg. and cannot do anything with the phone. What do I do? Reactivate? Am I charged again?
vzw_customer_support
Customer Support

TwinW,


That is definitely odd and we want to make sure your device works as it should. The good news is that you can still activate the device and it would not cause an additional charge or affect your account. We would recommend that step first before resetting the device entirely. For now, since this started have there been any recent changes to the device such as new apps or software updates?


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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