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My screen is blank and all white. Frozen. Cannot turn it off or on.
brixily
Member

Please help! My screen is blank and all white. Phone is frozen and will not turn on or off. Just makes the sound of taking a photo when I try to turn it off. I have removed and re-inserted sim card, and plugged into my computer as well as wall outlet. Charge is fine.

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Re: My screen is blank and all white. Frozen. Cannot turn it off or on.
Weth
Sr. Leader

Press and hold home button and sleep/wake button together for 10 seconds to see if you can forced hard reboot.

Re: My screen is blank and all white. Frozen. Cannot turn it off or on.
brixily
Member

Weth: I tried that and it only makes the sound of taking a photo. Thanks, though!

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Re: My screen is blank and all white. Frozen. Cannot turn it off or on.
brixily
Member

Weth: I tried that and it only makes the sound of taking a photo. Thanks, though!

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Re: My screen is blank and all white. Frozen. Cannot turn it off or on.
JHar51
Member

thank you.  I think that did the trick

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Re: My screen is blank and all white. Frozen. Cannot turn it off or on.
Weth
Sr. Leader

Your pressing and holding both buttons together for 10 or more seconds?