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My son has iPhone 5c for 2 months. He started getting error message when trying to charge phone with the cable that came with it.Now phone is out of juice. Error- "This cable or accessory is not certified and may not work reliably with this phone."
Km1212
Member

My son has iPhone 5c for 2 months. He started getting error message when trying to charge phone with the cable that came with it. 

Now phone is out of juice. We tried two apple cables both won't get same error and both work fine on iPod.

This is the Error- "This cable or accessory is not certified and may not work reliably with this phone."

how can we fix this?

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Re: My son has iPhone 5c for 2 months. He started getting error message when trying to charge phone with the cable that came with it.Now phone is out of juice. Error- "This cable or accessory is not certified and may not work reliably with this phone."
vzw_customer_support
Customer Support

Km1212,

We'll get this working again! First, lets check on the charging port itself. Is it free of any physical/liquid damage or corrosion? http://bit.ly/KjDqib

Also, we recommend backing up the phone via iTunes and then doing a restore using the same program to fix this issue. You can follow the Alternate Hard Reset steps found here: http://vz.to/1oo0Wv7

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: My son has iPhone 5c for 2 months. He started getting error message when trying to charge phone with the cable that came with it.Now phone is out of juice. Error- "This cable or accessory is not certified and may not work reliably with this phone."
vzw_customer_support
Customer Support

Km1212,

We'll get this working again! First, lets check on the charging port itself. Is it free of any physical/liquid damage or corrosion? http://bit.ly/KjDqib

Also, we recommend backing up the phone via iTunes and then doing a restore using the same program to fix this issue. You can follow the Alternate Hard Reset steps found here: http://vz.to/1oo0Wv7

SarahO_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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