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Hello, I recently purchased an iPhone 5s and activated it, only to find that my number didn't transfer over from my iPhone 4. So now my iPhone 4 has my phone number and my new iPhone says Unknown Number and won't let me send texts or anything. Any suggestions?
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ajthekeeper,
Sorry to hear that you are having trouble with your new phone. We want you to have a great experience with a new device. It sounds like your new phone is not fully activated. You will want to make sure that you power off your iPhone 4 and then run the activation process for the 5s. You can also change the devices online http://vz.to/13VW9Ie. Please let us know if you continue to have issues and we can check on other available options.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport
ajthekeeper,
Sorry to hear that you are having trouble with your new phone. We want you to have a great experience with a new device. It sounds like your new phone is not fully activated. You will want to make sure that you power off your iPhone 4 and then run the activation process for the 5s. You can also change the devices online http://vz.to/13VW9Ie. Please let us know if you continue to have issues and we can check on other available options.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport
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