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New Activation?
ajthekeeper
Member

Hello, I recently purchased an iPhone 5s and activated it, only to find that my number didn't transfer over from my iPhone 4. So now my iPhone 4 has my phone number and my new iPhone says Unknown Number and won't let me send texts or anything. Any suggestions?

Thanks

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Re: New Activation?
vzw_customer_support
Customer Support

ajthekeeper,

Sorry to hear that you are having trouble with your new phone. We want you to have a great experience with a new device. It sounds like your new phone is not fully activated. You will want to make sure that you power off your iPhone 4 and then run the activation process for the 5s. You can also change the devices online http://vz.to/13VW9Ie. Please let us know if you continue to have issues and we can check on other available options.

Thank you,

TonyG_VZW
Follow us on Twitter @VZWSupport

View solution in original post

Re: New Activation?
vzw_customer_support
Customer Support

ajthekeeper,

Sorry to hear that you are having trouble with your new phone. We want you to have a great experience with a new device. It sounds like your new phone is not fully activated. You will want to make sure that you power off your iPhone 4 and then run the activation process for the 5s. You can also change the devices online http://vz.to/13VW9Ie. Please let us know if you continue to have issues and we can check on other available options.

Thank you,

TonyG_VZW
Follow us on Twitter @VZWSupport