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New iPhone won't send texts/make calls
itmookie
Member

I broke my iPhone 5s a week ago, so I called *228 to put my number on an old iPhone 4 that my friend had so that I had a phone to use while I waited for my new one to come. My new phone is here and i have all my contacts on it as well as my apps, but it won't send text messages or make calls. I can't even call *228. I was wondering what I need to do so that this new phone is associated with my number again. Any advice would be greatly appreciated.

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Re: New iPhone won't send texts/make calls
ttipgem
Sr. Member

Restart the phone by holding down the top/power button and the Home button at the same time until the device restarts.

Log on to your My Verizon account and select "Activate Device".

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Re: New iPhone won't send texts/make calls
ttipgem
Sr. Member

Did you take your SIM card out of the broken iPhone 5s and insert it in the new phone?

Note that *228 does not work with 4G/LTE phones.  They are activated with the SIM card.

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Re: New iPhone won't send texts/make calls
itmookie
Member

I did that and it is now saying my number is just not activated. Any further advice?

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Re: New iPhone won't send texts/make calls
ttipgem
Sr. Member

Restart the phone by holding down the top/power button and the Home button at the same time until the device restarts.

Log on to your My Verizon account and select "Activate Device".

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Re: New iPhone won't send texts/make calls
itmookie
Member

You're the man/lady

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