Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
No Service Iphone 5
ralbertsen
Member

I have absolutely no service on my phone in places i normally get LTE... does any one know why this is happening.

I have turned it off and back on, i checked the celluar in the settings and everything is normal. is the happening because i upgraded to the new system two days ago??

Labels (1)
0 Likes
Re: No Service Iphone 5
mesmi001
Member

I'm having the same problem with mine - can only text (imessage rarely works), and I can only access my apps if I'm on wifi. I can make calls, but visual voicemail isn't working. Called verizon this morning, tried a soft restart, tried resetting all phone setting and also resetting network settings. Nothing worked - they suggested I back my phone up and do a hard reset. Haven't tried it yet because I'm on a work computer, but hopefully that does something. It's been like this for days now!

0 Likes
Re: No Service Iphone 5
vzw_customer_support
Customer Support

Hi mesmi001,

I'm sorry to see that you are experiencing issues with your service. The hard reset recommended when you called us, is a great troubleshooting option that may resolve all issues. Please visit this link http://bit.ly/TDltcJ for step by step instructions.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes
Re: No Service Iphone 5
mesmi001
Member

I've done that. I've called on three separate occasions, was told that

someone from Verizon Wireless would call me back, they didn't, and I had to

call and explain the situation again. Verizon is sending me a new phone

(although they're not sending it to the address I told them to), and I have

to go pick up a new SIM card.

On Fri, Oct 18, 2013 at 3:26 PM, Verizon Wireless Customer Support <

0 Likes
Re: No Service Iphone 5
Not applicable

https://discussions.apple.com/thread/5094420

Did you try the steps from the apple forum above?

Verizon sends out second hand refurbished crap. Not new. They like to tell you certified like new with a 100 point check.

Do not believe it. Read the forum, most of these junkers have more issues than what you complained about.

Its a chance you will have to take.

Verizon likes to placate customers with that we will call you back line. Don't believe it. No return calls, shoddy customer service, no real support, and disappointed customers.

Good Luck

0 Likes
Re: No Service Iphone 5
vzw_customer_support
Customer Support

Thanks for working so hard with us to get your phone working again, mesmi001. It looks like you're already on the right track with a phone and SIM replacement. I'm disappointed to see the phone was shipped to the wrong address though. Did you already get your phone and SIM replacements? If not, do you have the ability to pick the replacement phone up at that incorrect address or do we need to send out a replacement to the right one? Please keep us posted.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

0 Likes
Re: No Service Iphone 5
mesmi001
Member

The new SIM card didn't work. Considering the phone was shipped to

california and I'm on the east coast, I don't have the ability to go pick

it up. The person at the incorrect address has said that they will

overnight it to me, but that's money they shouldn't have to spend to fix

your error. I'm not waiting for you to send another one to the correct

address because my phone has been useless for the past week. All of the

suggestions you guys have given me have just made the problem worse (I used

to get some service, now I get NO service...my phone constantly says

"searching" and uses up my battery in 4 hours. I'm frustrated that I'm

paying for a service that I'm not actually getting...

On Sun, Oct 20, 2013 at 3:44 PM, Verizon Wireless Customer Support <

0 Likes
Re: No Service Iphone 5
vzw_customer_support
Customer Support

We want to all that we can to make this right mesmi001. That is our commitment to you and we will uphold that commitment. May I ask for you to send me a private message with your full name, mobile number, and a 2-3 sentence of the issue? This way we can customize a solution just for you

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: No Service Iphone 5
_GOGOROB
Member

I'am Actually Having The SAME EXACT Problem. My Phone Has Been "Searching...." for days and i tried all resets and sim card troubleshooting.

0 Likes
Re: No Service Iphone 5
mesmi001
Member

They told me to get a new SIM card and that didn't work, I'm getting a

"new" phone today (they sent me a refurbished one which is beyond

frustrating considering my phone is only a few months old), but we'll see

if it works.

0 Likes