Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
No audio when making or receiving calls

I cannot hear anything when making or receiving phone calls; not even dial tone or ring tones. Also, cannot hear anything on received voicemails. Is this a service issue or a phone issue?  Device is a iPhone 5c w/ iOS 9.1

Labels (1)
Re: No audio when making or receiving calls
Customer Support

Oh no, DustinsiPhone. We want you to stay connected at all times. Let’s check on the audio further to see what’s going on. How long has this been an issue? Does audio work on speakerphone or with an ear piece? Has there been any damage to your phone?

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!