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No reception on Iphone 5s
sweet_karolineh

My phone has no reception since last night. I get wi-fi at my house but no service outside of that. Can't make calls, text, etc. I have tried rebooting and resetting the network settings and nothing has worked.

I've only had my phone for one year. I will go to the Verizon store at noon if I can't figure it out before then.

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Re: No reception on Iphone 5s
vzw_customer_support
Customer Support

I'm sorry you are having issues with reception sweet_karolineh. Where are you located? Are you also having issues with data?


KInquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: No reception on Iphone 5s
sweet_karolineh

I am located in Omaha. Area code 68132.

I don't think I am having issues with data? I don't really know how to tell. I can't really do anything on my phone.

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Re: No reception on Iphone 5s
Kcpita21
Member

Iam also having issues..  Currently located in Paterson, NJ

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Re: No reception on Iphone 5s
vzw_customer_support
Customer Support

What is your zipcode Kcpita2? Have you also reset the network settings and rebooted your device? Are issues inside or outside?

KInquana_VZW
Follow us on Twitter @vzwsupport

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Re: No reception on Iphone 5s
Kcpita21
Member

currently located in 07505. I usually have good signal in my office but not right now. .. I tried turning phone off and back on, still the same.

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Re: No reception on Iphone 5s
vzw_customer_support
Customer Support

Thanks for the information Kcpita21. I show great coverage in that area. Have you tried resetting the network settings and performing a SIM pull?

Kinquana_VZW
Follow us on twitter @vzwsupport

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Re: No reception on Iphone 5s
sweet_karolineh

So are you going to help me with my problem or am I better off going to the Verizon store?

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Re: No reception on Iphone 5s
Not applicable

Go to the Apple store. Verizon does not fix phones.

They will give you another Sim card which may fix the problem.

Good Luck

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Re: No reception on Iphone 5s
vzw_customer_support
Customer Support

Help is here sweet_karolineh. Have you tried a SIM card pull?

Kinquana_VZW
Follow us on Twitter @vzwsupport

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