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No sound on Iphone 5
bkelsey
Member

Please help.  I have no alert sounds coming from my device (no call ringtone, no text alerts, email alerts, and no app sounds either).  I have checked all sound settings.  I had made sure the silencing switch is in the right position and the phone is not it "do not disturb" mode.   Any other thoughts on what the problem might be?

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Re: No sound on Iphone 5
imakepeoplesmile

I had the same problem with Iphone 4S - took a can of compressed air and blew out headset jack and it worked (this was based on several google searched and thought I'd give it a try and voila! It worked.  Good luck!

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Re: No sound on Iphone 5
vzw_customer_support
Customer Support

I'm really sorry to hear about your phone, bkelsey. I'm confident that I can help you find a resolution. You've already reveiwed many of the things that I would check, if I was having the same problems. The information that imakepeoplesmile provided was also great. Did you give that try? If so, did that resolve the issue for you? If not, I would suggest contacting customer service at 800-922-0204. We may need to replace your phone. Let me know.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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