PUK?

[Ngoins01]

My son was playing with my phone, and now it says that my SIM card is locked. On my profile it says that my PIN number and PUK code are unknown. What do I do???

[soupcannon]

You must call or visit a vzw service rep

[vzw_customer_support]

Hello Ngoins01,  Let's give you back the key to your phone!  I would be more than happy to assist in retrieving your PUK if you are still locked out.  Please feel free to reach out if additional support is needed.

Thank You,

YaleK_VZW
Follow us on Twitter @VZWsupport

[PeterKeosavang]

I'm having the same problem. Help please.

[vzw_customer_support]

PeterKeosavang, thanks for posting. Are you still having issues with your PUK? Please reach out to us so we can further assist.^SP

SammuelP_VZW
VZW Support

Follow us on Twitter @VZWSupport

[dizzydawgsmooch]

I am also having this same issue. Please help!

[Ann154]

I think I have read you can get the PUK code through your MyVerizon account online. Try a search of other similar discussions on this community forum.

[tikibar1 · Accepted solution]

Log into your on-line MyVerizon account.  At the top of the page where it says MyVerizon, hover over that and click on View All under My Device.  At the top, choose the appropriate device, if applicable.  Under About My Device, click on My PIN and Unlocking Key (PUK), and you should get a pop-up with the info.