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Personal Hotspot not working
Joe2001
Member

Personal Hotspot on iphone 5s but cant be seem by other devices

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Re: Personal Hotspot not working
vzw_customer_support
Customer Support

Let's ensure you have a full use of of your personal hotspot. What other devices are being used? Is there Wi-Fi ability turned on? Is bluetooth currently on with your iPhone?

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Personal Hotspot not working
bnb2711
Member

My Dad, sister, and I all have iPhone5S.  Theirs worked, mine didn't.  I got the "Discoverable" message, but other devices didn't see it.  Also, in the settings, theirs would say "Personal Hotspot   Off >".  Mine didn't have the "Off".  We all had the same 9-character password.  I changed mine to an 8-character code and it works now.  Mine is the main phone on the account, which we recently upgraded with the hotspot capability.  No idea why their 9-character codes work and mine doesn't.

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Re: Personal Hotspot not working
vzw_customer_support
Customer Support

I appreciate the details, bnb2711! I would like the opportunity to review the account settings to ensure everything is provisioned correctly. I just sent you a follow request. Please accept and follow back so that we can better assist.

I am looking forward to hearing back from you.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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