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Picture messaging
Mlucero69
Enthusiast - Level 1
‎07-11-2013 07:00 AM

Bought a new iPhone 5 and tried to send and receive picture message but get error message saying "not delivered !" What's going on?

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Re: Picture messaging
vzw_customer_support
Customer Service Rep
‎07-13-2013 07:17 AM

Congratulations on your new phone! I know you are going to love it. I want you to check a setting in the phone for me.
Please go to http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=64691 and let me know what happens.


Tamara_VZW
Please follow us on twitter @VZWSupport

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Re: Picture messaging
Mlucero69
Enthusiast - Level 1
‎07-13-2013 07:38 AM

Thanks. I discovered network data had to be ON to receive/send picture messages.

Sent from my iPhone