Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Re: Poor voice quality on iPhone 5
Kat0510
Member

Tried that--did not help at all.

Sent from my iPhone

0 Likes
Re: Poor voice quality on iPhone 5
Guy-4541
Member

I've read the same but also saw that it made no difference by some reports.

Have not tried it myself. I'll soon try routing calls through google

voice as previously suggested and see if that works.

Swapping out for a new phone at Apple Store tomorrow. Need to get these

old defective units out of the pipeline.

0 Likes
Re: Poor voice quality on iPhone 5
reversetolerance

Turning LTE does not appear to improve call quality...

However...turning on Hearing Aid mode in Settings has potentially resolved some of the cutting out (noise gate) issue and has (for me) improved call quality enough to where the phone is, while far from perfect, now usable.

0 Likes
Re: Poor voice quality on iPhone 5
Guy-4541
Member

Heard those reports. Did not work at all for me however.

On Mon, Jan 7, 2013 at 4:26 PM, reversetolerance <

0 Likes
Re: Poor voice quality on iPhone 5
iteambross
Member

I recently allowed the latest IOS upgrade to 6.0.2. I think it may have helped. I have been able to actually have a few phone conversations over the last week or so. Prior to the upgrade the phone was next to useless for phone conversations as is currently being discussed.

Has anyone else had this experience or is it just in my head? I mean... I really, really want to like this phone....

0 Likes
Re: Poor voice quality on iPhone 5
Nightwind
Member

I'm sorry you guys are having problems.  I just "bit the bullet" and bought the iPhone 5 at the Verizon store.  Thanks to your posts I grilled the agent on all that has been discussed here.  Of course I got the "I haven't heard about that' response so prior to signing the invoice, I tested the voice quality, texted back and forth, went to a website using the 4G and all was fine.  I have been using it intensely in my local area (CT) over the last two days with good results.

I travel for a living, so I will see how the phone performs across the US over the next few weeks and will share my results with you.  Until then, thank you all for taking the time to post your issues.

Kevin

0 Likes
Re: Poor voice quality on iPhone 5
vgster
Member

Really disappointing news, but I expected that. Verizon!!!, you have a problem! https://twitter.com/icallquality

0 Likes
Re: Poor voice quality on iPhone 5
stoutie
Member

Upgrade did nothing for me. Neither did hearing aid thing or any other solves. I took my 4th iPhone 5 back to Apple and they told me, and I agreed, that the odds of getting 4 bad phones were astronomical. They checked the phone every which way they could, showed it to managers, other technical folks, and they believe that because my problem is consistent phone to phone, it's a Verizon issue. (That doesn't mean I agree with that, how would I know, I'm not a technician.) They got me on the phone with a specialist at Verizon who is now monitoring my use. I have already had to send in 5 reports of terrible calls in less than 24 hours. I've heard Verizon can create a new line for me and transfer my old number to it. Maybe that'll solve it, but I'm not counting on it. Don't know where it will end, but here is my final theory. Either Apple is having a serious call quality problem with the iPhone 5 and is working on it now from a software perspective, or there is a problem with the iPhone 5 and all carriers because the technology of the carriers has yet to catch up to the technology in the iPhone 5. If it's a software issue, I'll hope for a fix. If the issue is hardware, I'm screwed. I doubt anyone is going to give me a new iPhone 6 when they come out (if that solves it) or a new, revised iPhone 5. If it's a problem with the carriers I'm probably screwed too. Not much else to do except apologize to everyone I talk to when they tell me that I just cut out, or they couldn't understand what I just said. I still love Apple, but this is pretty bizarre and frustrating. I assumed the iPhone 5 and Verizon would be a great move for me. Unfortunately my iPhone 2 sounded better on AT&T (and they blow). Heck, my StarTac had better sound back on Sprint. Way better. (CDMA too I believe.) Oh well. I'll wait and see.

Re: Poor voice quality on iPhone 5
mgobluefan79
Member

I'm having this same issue, and it has to be the noise-cancelling mic on the outside of the phone. Whether it is hardware or software.

If I'm on speaker phone, it's fine.

If I'm on Bluetooth headset, it's fine.

But as soon as I use my phone how I normally would, unless I cover the mic on the outside of the phone, people complain that the quality of my call on my end is pretty bad. The symptoms are I cut in and out as far as my voice goes.

The moment I cover the mic, use speaker or bluetooth, I can carry on a completely normal conversation.

I hope Verizon can work with and push against Apple to get this fixed. This is my first iPhone (I formely had an HTC Droid Incredible), and so far other than phone calls, I love the phone. Though if I only wanted the non-phone features, I would have bought an iPad.

Hope Verizon can fix this!!! Smiley Sad

0 Likes
Re: Poor voice quality on iPhone 5
aandromedaa
Member

i cannot hear anyone I make a call to.  It is so frustrating because the iphone5 is actually a TELEPHONE!!!!!

When will someone fix this problem?  I thought it was just my phone till I opened this forum for help.

Does anyone have a solution - I am on a trip and cannot trade the phone in 0 and will the new one work as poorly?  How do we get Verizon or Apple to fix the problem?

HEY VERIZON - HELP ALL OF US WHO PAID FOR THE IPHONE5 TO ONLY GET A NEWER IPOD!!!!!!

0 Likes