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Port old ph# problem
BHG1
Member

I submitted a port request online and this morning my Verizon online account opened with my newly ported Ph#.

However, my iPhone 5s still shows my old Ph# after many restarts. I tried dialing #8899, but the voice said that there was a problem and that I should restart my phone and then dial #8899. When I do that my old phone is still there and when I dial #8899 it says the same thing.

Since I ported my landline phone # my landline no longer works and my new iPhone 5s is non-functional so I have no phone with which to call tech support.

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Re: Port old ph# problem
vzw_customer_support
Customer Support

Hi BHG1 - We certainly want you to be able to easily manage your account and stay connected! It would be best to contact the Port Center at 888-844-7095 from another device. They will have the full ability to check the status of your port.


Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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