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Preparing for Shipment?
QWQ512
Member

Anybody that ordered through Apple yesterday has had their order changed from processing to >>>Preparing for Shipment because mine just changed to that I ordered at about 12:20 am. I am still waiting for the order to change from the one I did with verizon at about 12:05 am

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Re: Preparing for Shipment?
vzw_customer_support
Customer Support

Hello there Qwq512!

Has there been any further news? Or perhaps you've already received your phone and are loving it?!

Let me know if you have any questions.

Thanks!

MelissaM_VZW
Follow us on Twitter @vzwsupport

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Re: Preparing for Shipment?
QWQ512
Member

That You very much for your reply Melissa and yes I did receive my phone on friday but unfortunately it has numerous scuffs on it. What can I do to fix this issue?

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Re: Preparing for Shipment?
vzw_customer_support
Customer Support

@QWQ512 - That's not a design feature of the iPhone 5! If you haven't done so, please contact our customer service, to process your device under a DOA claim. The number to reach us at is: 1-800-922-0204.

Let us know if you were able to get everything taken care of. If you need assistance we are here to help!

Thank you,

NicandroN_VZW
Please follow us on Twitter @vzwsupport

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