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Problem with 'No service' while traveling abroad

I am traveling abroad (Uganda) and cannot get service. I have traveled with my phone to Uganda previously (iPhone 5), and was able to send/receive text messages at that time. Prior to this trip, I called Verizon to ensure I had everything I needed in place for voice roaming. They told me that my phone was already enabled for global services. I did decline the global services package, but was told very clearly that I would be able to send/receive text messages and make/receive phone calls regardless of whether I purchased the package or not.

Since traveling through international airports and arriving in Uganda, my phone continues to say "no service" and cannot connect to any local signals. My husband is traveling with me, and his phone has no trouble picking up signals and he has sent/received several text messages. I have tried restarting my phone, taking it in/out of airplane mode, turning roaming on/off, etc. I do not understand what the problem is. I haven't had success trying to online chat. Will it cost me airtime to make a phone call to Verizon from my husband's phone? I don't want to incur large charges waiting on hold for 30 minutes.

I really need the ability to receive text messages while I am gone, in case of emergencies, and I am very frustrated. I ensured everything was in place prior to leaving, and my phone has worked overseas without issue previously. What is the problem, and how do I fix it??!!

Labels (1)
Re: Problem with 'No service' while traveling abroad
Sr. Member

Have you tried Resetting Network Settings yet? If not, I would...

Settings>General>Reset>Reset Network Settings

Hope it helps!