Replaced my phone, will it be reset once received?
RRusty1
Newbie

I just recently replaced my phone, under warranty, and I forgot to reset my old phonet back to factory standards before I mailed it back. Will Verizon or Apple reset the phone so that the memory on it is erased?

Labels (1)
0 Likes
1 Solution

Correct answers
Re: Replaced my phone, will it be reset once received?
vzw_customer_support
Customer Service Rep

RRusty1, that's a great question! We absolutely reset all devices as soon as we receive them. No need to worry!

RuthW_VZW
Follow us on twitter @VZWSupport

View solution in original post

0 Likes
Re: Replaced my phone, will it be reset once received?
vzw_customer_support
Customer Service Rep

RRusty1, that's a great question! We absolutely reset all devices as soon as we receive them. No need to worry!

RuthW_VZW
Follow us on twitter @VZWSupport

0 Likes
Re: Replaced my phone, will it be reset once received?
Kelleyjl
Enthusiast - Level 2

RuthW_VZW, does this include the edge program phones if they are mailed in and the owner forgets to do the factory reset?

0 Likes
Re: Replaced my phone, will it be reset once received?
Snn5
Legend

Yes.

0 Likes
Re: Replaced my phone, will it be reset once received?
Kelleyjl
Enthusiast - Level 2

Awesome! Thanks Snn5

Re: Replaced my phone, will it be reset once received?
Snn5
Legend

Welcome Smiley Happy

0 Likes