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Replaced my phone, will it be reset once received?
RRusty1
Member

I just recently replaced my phone, under warranty, and I forgot to reset my old phonet back to factory standards before I mailed it back. Will Verizon or Apple reset the phone so that the memory on it is erased?

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Re: Replaced my phone, will it be reset once received?
vzw_customer_support
Customer Support

RRusty1, that's a great question! We absolutely reset all devices as soon as we receive them. No need to worry!

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Replaced my phone, will it be reset once received?
vzw_customer_support
Customer Support

RRusty1, that's a great question! We absolutely reset all devices as soon as we receive them. No need to worry!

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Replaced my phone, will it be reset once received?
Kelleyjl
Member

RuthW_VZW, does this include the edge program phones if they are mailed in and the owner forgets to do the factory reset?

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Re: Replaced my phone, will it be reset once received?
Snn5
Sr. Leader

Yes.

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Re: Replaced my phone, will it be reset once received?
Kelleyjl
Member

Awesome! Thanks Snn5

Re: Replaced my phone, will it be reset once received?
Snn5
Sr. Leader

Welcome Smiley Happy

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