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Ringback has static
jaydedhalo
Member

Everyone who has called me says that my Ringback Tone is full of static. Anyone know why or how I can fix it? I've tried and tried to find help on it on the Verizon website, but it sucks at being helpful or giving you the chance to e-mail for support.

Thank you!

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Re: Ringback has static
vzw_customer_support
Customer Support

Jaydedhalo, we are here to make sure everyone enjoys your ringback tone loud and clear! Is this a new tone you just purchased or one you've had for a while? When did the static begin?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Ringback has static
jaydedhalo
Member

It's a new tone and it started happening within the week of purchasing it.

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Re: Ringback has static
vzw_customer_support
Customer Support

Thanks for the details jaydedhalo! Please accept my follow request, follow me and send me a direct message so I may further assist. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport 

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Re: Ringback has static
Codesmom92
Member

Mine also has static.  Just purchased today.  Can you help?

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Re: Ringback has static
vzw_customer_support
Customer Support

I would love to help Codesmom92! Let's look into this together! Does this only happen with the 1 ringback tune or all ringback tunes? Do you hear static when calling out?

JoeL_VZW
Follow us on Twitter @VZWSupport

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Re: Ringback has static
Codesmom92
Member

It is happening with all of them. There is no static calling out.

On Fri, May 2, 2014 at 12:21 PM, Verizon Wireless Customer Support <

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Re: Ringback has static
Codesmom92
Member

Yesterday's ringtone seemed to have less static than the days before but

today's has alot.

On Fri, May 2, 2014 at 3:46 PM, codesmom Brysons Mimi

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Re: Ringback has static
vzw_customer_support
Customer Support

Hello Codesmom92!

Let's get to the bottom of this asap! I've started following you in the forums. Please accept me, and follow me back. Then, send me a Direct Message in the forums and we'll work together on a resolution.

Thank you,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: Ringback has static
Codesmom92
Member

I spoke with someone earlier also and they said they were sending some

report

On May 4, 2014 4:04 PM, "Verizon Wireless Customer Support" <

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