Ringback has static
jaydedhalo
Newbie

Everyone who has called me says that my Ringback Tone is full of static. Anyone know why or how I can fix it? I've tried and tried to find help on it on the Verizon website, but it sucks at being helpful or giving you the chance to e-mail for support.

Thank you!

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Re: Ringback has static
vzw_customer_support
Customer Service Rep

Jaydedhalo, we are here to make sure everyone enjoys your ringback tone loud and clear! Is this a new tone you just purchased or one you've had for a while? When did the static begin?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Ringback has static
jaydedhalo
Newbie

It's a new tone and it started happening within the week of purchasing it.

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Re: Ringback has static
vzw_customer_support
Customer Service Rep

Thanks for the details jaydedhalo! Please accept my follow request, follow me and send me a direct message so I may further assist. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport 

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Re: Ringback has static
Codesmom92
Newbie

Mine also has static.  Just purchased today.  Can you help?

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Re: Ringback has static
vzw_customer_support
Customer Service Rep

I would love to help Codesmom92! Let's look into this together! Does this only happen with the 1 ringback tune or all ringback tunes? Do you hear static when calling out?

JoeL_VZW
Follow us on Twitter @VZWSupport

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Re: Ringback has static
Codesmom92
Newbie

It is happening with all of them. There is no static calling out.

On Fri, May 2, 2014 at 12:21 PM, Verizon Wireless Customer Support <

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Re: Ringback has static
Codesmom92
Newbie

Yesterday's ringtone seemed to have less static than the days before but

today's has alot.

On Fri, May 2, 2014 at 3:46 PM, codesmom Brysons Mimi

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Re: Ringback has static
vzw_customer_support
Customer Service Rep

Hello Codesmom92!

Let's get to the bottom of this asap! I've started following you in the forums. Please accept me, and follow me back. Then, send me a Direct Message in the forums and we'll work together on a resolution.

Thank you,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: Ringback has static
Codesmom92
Newbie

I spoke with someone earlier also and they said they were sending some

report

On May 4, 2014 4:04 PM, "Verizon Wireless Customer Support" <

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