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STILL don't have a shipping date listed!!!
dukeguy
Member

I've been told twice by customer service that my AMEX has been charged and I would be receiving a confirmation, but still NOTHING!! I preordered Sept 14th at 3:12 AM (EST) and immediately received a confirmation showing an arrival date of 9/21. Then it got changed to a shipping date of 9/21, then a shipping date of 10/5. Now it's blank! AMEX still shows the charge as pending.

Anybody else having this much difficulty?

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Re: STILL don't have a shipping date listed!!!
vzw_customer_support
Customer Support

Hey dukeguy. Sorry we weren't able to get to your post before the 21st. Was your iPhone delivered yet? If the payment was held up in a pending status on AMEX, that may have delayed the shipment. If you're still anxiously waiting, I would suggest checking with AMEX to see if the charge has possibly been held up as a possible fraud charge to have it released and sent out. You can verify the order here http://bit.ly/rqEisu if you have your Verizon Wireless order number too.

Enjoy your new iPhone.

JenniferH_VZW

Please follow us on Twitter @vzwsupport

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