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Screen displayed gray bars and the phone shut off. Unable to turn phone back on. Help!
scott_f1271
Member

I was navigating my IPhone 5S when, out of no where, my screen went white with vertical gray bars and then proceeded to shut itself down. I am not unable to turn the phone back on. Any suggestions?

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Re: Screen displayed gray bars and the phone shut off. Unable to turn phone back on. Help!
vzw_customer_support
Customer Support
scott.f1271

I am sorry to hear about your phone. Lets see if we can get it working again. Have you tried a reset on your phone by pressing and holding the power button & home button at the same time until the Apple logo appears? When you plug the phone into the wall outlet does it respond?
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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