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Screen frozen. Touching the screen does not work
Dixilee
Member

Nothing happens when I touch the screen. It is frozen. Cannot even power off. the voice siri still works.

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Re: Screen frozen. Touching the screen does not work
vzw_customer_support
Customer Support

Let's warm your phone back up Dixilee! No one wants a frozen phone. Have you tried power and home key reset while plugged into a charger? Is there any damage to the phone? http://vz.to/1FAmX2E. Was the phone doing something in particular when the display froze?


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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