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unhappy_
Member

My iphone 5s will not detect any wireless networks.  It just says "searching".  How do I correct this?

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Re: Searching
ttipgem
Sr. Member

How long have you had the phone? 

Has it ever connect to the network?

Have you tried a hard reset on the phone?

Are you in a good service area?

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Re: Searching
vzw_customer_support
Customer Support

@unhappy!

Let's ensure your awesome iPhone 5S can detect and connect to a WiFi hotspot!

Just a few questions to uncover the exact issue.  Has your iPhone been able to detect and connect to a WiFi hotspot in the past?  Do you have a WiFi hotspot within range of your device?

Please try soft resetting the device by following these steps: http://vz.to/1dTibRN.  Then reset the network settings: http://vz.to/HhvJYR.  Keep me posted.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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