Setting Wrong to get receiver to work on 5s?

[khsb14]

Hello Everyone!  I was soooo excited yesterday to receive my new iPhone 5s.  The only thing I have found wrong is that when I make a phone call I cannot hear the other person through the receiver.  Volume is all the way up but they sound really really far away.  I turned off the Noise Cancelling thinking that was the issue and it still had the same problem.  Speaker is working great, but I cant see people at work happy with me talking on speaker all the time.  Also, The person on the other side said my voice was going in and out.  I would get loud and than my voice goes far away.

Anybody having this issue or had it?  What can I do?  I am so disappointed only in this

[vzw_customer_support]

Hello khsb14

That's a very odd issue. Let's get this up and running! Did the device come with a plastic screen protector on it? Have you tried removing it? Is it in a case? Have you brought the device into a store for an evaluation?

I look forward to hearing from you and getting this resolved.

JoeL_VZW
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