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Sleep button doesn't lock
JohnSquared
Newbie
‎08-25-2014 05:11 AM

My auto lock works fine after 5 mins but pressing the sleep button dims the screen but the device doesn't lock (requiring a password).device afer

To open the device after manual "locking" a slider appears but no password is required.

Thaks

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Re: Sleep button doesn't lock
vzw_customer_support
Customer Service Rep
‎08-27-2014 05:29 AM

JohnSquared,

I am sorry to hear that you are having issues with your device. Please power the device off completely and power back on. Advise if you are able to use your sleep button after this?

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: Sleep button doesn't lock
JohnSquared
Newbie
‎08-27-2014 04:30 PM

After powering off and then back on the issue exists.

Thanks

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Re: Sleep button doesn't lock
tbo27
Master - Level 2
‎08-27-2014 10:54 PM

http://support.apple.com/kb/HT1766

John John.  It may come to a full restore but you can always take it into an apple store. They'll fix or replace free if no physical damage as it should be under warranty

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