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Sound not functioning on iphone5, only vibrate

I no longer have sound coming from my iPhone5. Updated to iOS 7.1, ringer not on silence, settings/sounds set up correctly. Tried to turn Bluetooth off, shut down phone, this didn't work. Vibrate is working for all calls, texts, emails but no sound.   Does anyone have suggestions?

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Re: Sound not functioning on iphone5, only vibrate
Customer Support

Hello run44
I'm sorry to hear your having sound issues. Let's look into this! Is the device in a case? If so, please remove and retest. It may be an application causing this. Please try this and retest:

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