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Springboard Reset?

So.... I've been to the Apple store 6 times, and have called Verizon customer care 4 times, and supposedly my phone randomly resetting itself whenever it wants to is a software glitch that Apple is very well aware of.  My phone does a Springboard reset about a dozen times a day, as well as switches back and forth from 1X roaming to 3G, to LTE, to No Service.  I purchased the insurance from Apple and Verizon and neither will trade out phones for me because of this software issue.  Looks like I have to have my phone run over before I can send it back.  Can anyone shed some light on this issue.  My friends with the iPhones 4 and 5 models have ZERO issues.  Seems to be a 5s only issue.  I'm sooooo frustrated with this!!

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