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Stopped receiving text replies 5 months ago from certain contacts
CCONVERSE12
Member

All of a sudden when i text certain contacts i am not showing that they replied at all. We both have the same phone number and I have the same phone i had last spring so not sure why all of a sudden none of their replies are coming through.

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Re: Stopped receiving text replies 5 months ago from certain contacts
vzw_customer_support
Customer Support

Five months is quite a while to not receive texts from certain contacts, CCONVERSE12. Texting is the main communication style for many people these days, and we want to make sure yours are working. 

Do you know if this is happening with regular texts or is it exclusive to iMessages? Do you know if they are receiving your messages? 

We also have a great troubleshooting guide online that will walk you through some basic troubleshooting steps

http://spr.ly/6581DfTz7

 

 

Tamara_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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