Re: THE DATA USAGE ISSUE WITH THE IPHONE 5c
vzw_customer_support
Customer Service Rep

I definitely don't want to lose you rnjsb! I want to continue another 10 amazing years together! Early termination fees are specific to the account and I'm unable to provide accurate information without reviewing your account. I want to provide all available options to keep you a part of the Verizon Wireless family. Please accept my follow request, follow me and send a direct message (DM). If you are still unable to send a DM please contact customer service by dialing *611 from your phone. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport 

0 Likes
Re: THE DATA USAGE ISSUE WITH THE IPHONE 5c
bullmoon
Enthusiast - Level 2

Same problem here - and you can read about it all over the WEB - how you can say it is not a know problem is beyond me.  If Verizon do not know about it, they may as well be touting their complete lack of touch with reality and incompetence.

Re: THE DATA USAGE ISSUE WITH THE IPHONE 5c
vzw_customer_support
Customer Service Rep

We don't want to see any of our customers having unexpected data, bullmoon. By design, Apple devices will turn off WiFi when the phone is dormant. If you leave cellular on for many of your applications (Settings > Cellular) that can cause a spike in data usage when the phone is dormant if there's an application that connects for updates. I encourage you to check those settings to turn off applications that don't need cellular data. You can also go to Settings > General to turn off Background app refresh to minimize the amount of data your phone uses when dormant. Some customer have also reported finding an email in their outbox. Double check to make sure there's no email in your outbox that is "stuck" sending.


JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

0 Likes
Re: THE DATA USAGE ISSUE WITH THE IPHONE 5c
rnjsb
Enthusiast - Level 2

I keep tring to DM you but it keeps telling me I don't have permission to access. We are going to bring our phones into verizon this week. Hopefully they will admit there's a prob and help fix it. Otherwise we will be canceling. We still have 22 mos to go!! I'm a single mom and cannot keep paying $350/ month

0 Likes
Re: THE DATA USAGE ISSUE WITH THE IPHONE 5c
vzw_customer_support
Customer Service Rep

Sorry about that, rnjsb. Hopefully you and I will have better luck connecting. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 with your name and more details.


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

0 Likes
Re: THE DATA USAGE ISSUE WITH THE IPHONE 5c
MelFuhrmo
Enthusiast - Level 2

I too have had the same issue with an iPhone 5c that we got my daughter for Christmas... we used an average of 10GB per billing cycle and this month we have used 31 GB!!!! I have called Verizon several times, went into a Verizon store and get the same run around... it is a bunch of you know what.  I am so over this... we don't have the money to pay these kind of bills.  She had an iphone 4s prior, with the same apps, same games, etc.  We have done nothing different aside from her getting a new phone.  We have deleted a ton of apps from her phone trying to figure out what in the heck is causing Something is NOT right!!! I don't care what these Verizon people say, there ARE known issues with these phones and if something doesn't change quickly and if we continue to get these generic "solutions" to the problem, we WILL be changing cellular companies!!! I mean the solutions are absurd - what is the point of a smartphone if you have to turn everything off??!!  I want answers.

Re: THE DATA USAGE ISSUE WITH THE IPHONE 5c
vzw_customer_support
Customer Service Rep

MelFuhrmo, the last thing we would want is to lose you as a customer with us. We understand how alarming it is to receive unexpected charges. Let's get to the bottom of this together. How many lines do you have sharing the data? Are other devices connected to mobile hotspots on the phone? The best way to see what functions and applications are being used on the phone is with these steps: Settings, Click Cellular, scroll to the Use Cellular Data section. Is wifi used to connect? View these tips as well: http://bit.ly/18vEk6l

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport 

0 Likes
Re: THE DATA USAGE ISSUE WITH THE IPHONE 5c
MelFuhrmo
Enthusiast - Level 2

Come on Verizon - get your head out of the sand - really... I am not new to Verizon, data usage, smart phones, Apple devices, etc.  We have the same number of lines as we did before we got my daughter the 5c for Christmas... simply went from a 4s to a 5c.  I read your "tips." What a joke.  I have listened to all the suggestions all of the Verizon reps have given... basically we turn the smart phone into a basic phone... that is the bottom line.  Meanwhile you continue to collect the monthly fee for us to have the smart phone on our account.  This is such a joke.  I am not the only customer with this issue - just google iPhone 5c and watch what pops up... there are thousands with this same issue.  You explain to me how a 10 year old uses 17.5 GB of data

Re: THE DATA USAGE ISSUE WITH THE IPHONE 5c
MelFuhrmo
Enthusiast - Level 2

If this isn't excessive, I don't know what is… some of these are 2GB at one time - she doesn't video stream, doesn't watch movies or TV on her phone, doesn't have Snapchat, we deleted Minecraft a month ago hoping that would help, we don't let her friends use her hotspot anymore.  Really the only thing she uses is Instagram and she sends text messages and that is about it… so, again, explain this to me… Some of these are in the middle of the night when I KNOW she is asleep!!

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Re: THE DATA USAGE ISSUE WITH THE IPHONE 5c
vzw_customer_support
Customer Service Rep

MelFuhrmo,

I see your point. Ultimately, devices can still be transmitting data even when the device is not in use at night if an app is still open. Apps can be closed by double clicking the home key and then scrolling to locate the open apps. Next, let's figure out what's causing all the data transmissions. Please go to settings > cellular > and scroll down to see which app is using all of the data. You can then force close or uninstall that app to see if it makes a difference.

EvanO_VZW

Follow us on twitter @VZWSupport

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