My iPhone 5 is fully updated, the DND is not on, the silent/vibration switch isn't on, my text notifications are on and yet, I receive no sound when receiving a text message. I rebooted the phone and have even restored it and I'm still having issues. Can anyone help me fix this issue??
How peculiar. Good thing it's nothing we can't tackle head on. Now, I appreciate all you've done including making sure your phone is up to date as well as processing a hard reset. At this point, we may need to look into replacement options. I've begun following you, please accept my request, follow back, and then direct message me your mobile number and billing system password (or last four of your social if a password isn't present) so we can research further.
Follow us on twitter @VZWSupport