Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Text
BrookeBrewer
Member

I can't send a text with either the iPhone 5s or 5c I just purchased.  I went back to the store and they told me they have never seen this.  Is there some basic thing I am failing to do?  The phone was activated at the store.

Labels (1)
0 Likes
Re: Text
vzw_customer_support
Customer Support

Hey there BrookeBrewer,

Congrats on the new iPhones! Let's get those text messages flowing. Are you having issues receiving texts too? What zip code are you in? Do you receive an error message when you try to send? Please provide additional details so I can better assist.

NicholasB_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Text
BrookeBrewer
Member

I went to the verizon store this morning. They found that for whatever

reason the text capability on my account had been turned off. They

turned it on and I am up and running. Thank you for responding.

0 Likes
Re: Text
vzw_customer_support
Customer Support

Thanks for the update BrookeBrewer! I'm glad it's working now.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

0 Likes