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Texting Issues
JBC1550
Member

I am able to text anyone except for At&t numbers. I receive messages sent from others with AT&T, but they don't get messages I send. Is anyone else having this problem, or know how I can fix it?

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Re: Texting Issues
Ann154
MVP MVP
MVP

Are you using the full ten digit numbers when sending to these people?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Texting Issues
JBC1550
Member

Yes, all of my numbers have the area code included.

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Re: Texting Issues
Ann154
MVP MVP
MVP

Maybe their signal is terrible on their end?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Texting Issues
Jamesb93612
Member

Did you just port your number from ATT? I had the same issue when I ported my number from TMobile. But it cleared up after a day or so.

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Re: Texting Issues
vzw_customer_support
Customer Support

Hello JBC1550,

Being able to send and receiving text messages is very important. It has become the new form of communication.  Are you still having issues sending text messages from At&t customers? If so, I have a couple of questions to ask to get more information.

1. What device are you currently using?

2. When the issue start happening?

3. Do you have a signature at the end of your text? (this sometimes can cause text not to go thru to other carriers)

4. Are any other number on your account having the same issue? (if applicable)

Please let us know the answer to the above questions, if you are still experiencing issues.

Thank you,

KatrinaN_vzw

Please follow us on Twitter @vzwsupport

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