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Traveling in Europe with Verizon roaming.
BobMcPeek
Member

Phone worked fine in Denmark and Germany, but in Spain (now Barcelona) we have "no service." This has been a huge pain and we can't figure out why or how to fix it. Any ideas?

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Re: Traveling in Europe with Verizon roaming.
BobMcPeek
Member

Thank you. It was a bit more complicated than a reboot, but we got it working, about in time to leave Spain. I am pretty disappointed in the whole experience. We spent a couple hours with Verizon customer service and nothing they suggested worked. Finally, two days later, an expert provided us the steps by email.

Bob McPeek

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Verizon Wireless Customer Support <forums@verizonwireless.com> wrote:

Verizon Wireless Customer Support created the discussion

"Traveling in Europe with Verizon roaming."

To view the discussion, visit: https://community.verizonwireless.com/message/1094219#1094219

>

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Re: Traveling in Europe with Verizon roaming.
vzw_customer_support
Customer Support

I hope you're enjoying your time abroad, BobMcPeek! Let's ensure your device is up and running in Spain. I recently came back from a trip abroad myself and if I did run into an issue with no service a power cycle / reboot of the device usually did the trick. May I ask what device you're currently using?


YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Traveling in Europe with Verizon roaming.
BobMcPeek
Member

Thank you. It was a bit more complicated than a reboot, but we got it working, about in time to leave Spain. I am pretty disappointed in the whole experience. We spent a couple hours with Verizon customer service and nothing they suggested worked. Finally, two days later, an expert provided us the steps by email.

Bob McPeek

-


Verizon Wireless Customer Support <forums@verizonwireless.com> wrote:

Verizon Wireless Customer Support created the discussion

"Traveling in Europe with Verizon roaming."

To view the discussion, visit: https://community.verizonwireless.com/message/1094219#1094219

>

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Re: Traveling in Europe with Verizon roaming.
vzw_customer_support
Customer Support

BobMcPeek we truly apologize for the time and inconvenience that you experienced throughout this process. I'm glad that everything is now taken care of so you can fully enjoy your trip! If you have any other questions/concerns, we're always here to help! Also visit our Support Page for a ton of great info http://vz.to/1hYsYIP

AshleyS_VZW
Follow us on Twitter @VZWSupport

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